Frequently asked questions

How do I place an order?

To place an order:

  1. Browse our website and select the products you wish to purchase.
  2. Add them to your shopping cart.
  3. Review your cart and proceed to checkout.
  4. Enter your shipping and payment details.
  5. Confirm your order.

Once your payment is processed, you’ll receive an order confirmation email.

Can I modify or cancel my order?

Once an order is placed, it is processed quickly to ensure timely delivery. You can request changes or cancellation within 24 hours of placing the order by contacting our customer support team. After this period, we may not be able to modify or cancel your order.

How long will it take to receive my order?

Orders are usually processed within 1-2 business days. Delivery times typically range from 5-7 business days depending on your location and the shipping method chosen at checkout. For express shipping, delivery times may be faster.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website.

 

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact our customer support team within 7 days of receiving the order. Provide your order number and photos of the damaged or incorrect item. We’ll assist you with the return or exchange process.