At CURE BY HERBS, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy explains the process for returning items and obtaining refunds.
1. Eligibility for Returns
You may return a product if:
- It was delivered in a damaged or defective condition.
- The wrong product was delivered.
- The product is unopened, unused, and in its original packaging (for reasons other than damage or defect).
2. Return Window
- All return requests must be initiated within 7 days of receiving the product.
- Requests made after this window may not be accepted.
3. How to Initiate a Return
- Contact our customer support team.
- Provide your order details, including the order number and a brief description of the issue.
- Attach photos of the product, packaging, and any damage (if applicable).
Our team will review your request and provide instructions for the return process.
4. Return Shipping
- If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping cost.
- For other reasons, the customer may be responsible for the shipping cost.
5. Refund Process
Once we receive the returned product and verify its condition, your refund will be processed.
- Refunds will be issued to the original payment method (e.g., credit card, bank transfer) within 7-10 business days.
Note: Shipping charges (if any) are non-refundable unless the return is due to our error.
6. Exchange Policy
If you wish to exchange a product, follow the return process and specify that you’d like an exchange instead of a refund. Exchanges are subject to product availability.
8. Contact Us
For any questions about refunds, returns, or exchanges, please contact us at:
- Email: customercare@curebyherbs.com
- Phone: 9315541337
We’re here to ensure you have a hassle-free shopping experience with CURE BY HERBS. Thank you for choosing us!